Review tags are currently only available for English language reviews. Just ask Miriam, the spa representative who is there. See more ideas about Secrets silversands riviera cancun, Secrets silversands, … We couldn’t believe how bad the service was and were very disappointed in the food as well. Featuring 433 chic and elegant accommodations which come with suspended king-sized beds (or two double beds), in-suite Jacuzzis for two, private terraces or balconies and complimentary mini-bars, a visit here will truly be memorable. Secrets Silversands Riviera Cancun: Gun shots on Beach - See 13,199 traveller reviews, 13,346 candid photos, and great deals for Secrets Silversands Riviera Cancun at Tripadvisor. Dear ooster74,It was a pleasure to be the host of such an important holiday, we are glad that you had a great honeymoon with Secrets Silversands.We are glad to read that you have enjoyed our staff’s attentive service and pool facilities. Mar, the hostess is wonderful and very friendly. My husband and I along with another couple are planning an early July trip to this region. The room was cleaned at a consistent time each day. There were other perks as well, such as breakfast in bed and coupons for the resort amenities, alcohol upgrades, and priority on bigger rooms (we got a huge corner room with ocean views). And they were never pushy. Mar, the hostess is wonderful and very friendly. $500 later, I was able to go home. We never heard another word about it.We upgraded to a preferred swim out room. Very easy to get a table. No one ever mentioned anything about visiting another resort or sitting through a presentation. Food was good, but we both got severely sick two days apart. We did not attend every night, but when we did we thoroughly enjoyed the shows and the live entertainment at the bars. The front entrance welcome is not what it is in other hotels. No one ever mentioned anything about visiting another resort or sitting through a presentation. shoes) and showed us where everything was located. About … I highly recommend having this done to commemorate your trip. Please accept our sincere apologies for any inconvenience you have experience during your stay.We really hope to have the opportunity to welcome you back and to regain your confidence with our service.Sincerely,Anahí AcostaSocial Media Coordiantor, This is the version of our website addressed to speakers of English in Canada. But Roger’s offer made us feel very special and valued!The shows and nightly entertainment are very good. I got bitten multiple times by mosquitoes while out there. It is hard to capture every wonderful aspect in a review, but, as I said at the outset, it is a resort that I highly recommend. It was our home away from home. The cost of photos is very reasonable. If you need a magnifying makeup mirror to put your makeup on, bring one. We were very happy that we did. It is possible to walk out quite far into the ocean. The pools were lovely. He made a special strawberry dessert at our table for us and prepared a happy anniversary plate to serve it on. Hole in railing at Beach bar. The hotel has several pools, the main pool is where all of the activities are held and has a bustling party flair to it, but the resort also has several low-key pools where you can relax and read without being disturbed. Dear ilanagv,Many thanks for taking the time to leave your kind words and observations following your recent stay with us. I got up early every morning and went out only the patio to respond to emails from work so I would not disturb my sleeping husband. Del Sol: Why did you choose a Secrets Silversands Wedding? No white sand beaches or blue water here. We visited every one (some twice). Dreams Riviera Cancun. Thank you on behalf of them.Once again, we thank you for taking the time to share the review of your experience with us. Bring it up to the quality that we know and love of the Secrets brand. It was filled perfectly every day!We do not like to visit the gym when we are on vacation, but we do like to exercise some (so as to minimize the impact of all of the calories that we consume). The hotel has several pools, the main pool is where all of the activities are held and has a bustling party flair to it, but the resort also has several low-key pools where you can relax and read without being disturbed. There were other perks as well, such as breakfast in bed and coupons for the resort amenities, alcohol upgrades, and priority on bigger rooms (we got a huge corner room with ocean views). The Mentalist show was amazing. First and foremost, the staff really makes your stay excellente! They have copies of all of the restaurant menus there that you can review is you are having difficulty choosing where to dine.We met Roger Carillo the front desk manager at the manger’s reception. The restaurant staff was great! We couldn’t believe how bad the service was and were very disappointed in the food as well. Michele & John. Please see our partners for more details. We knew this before we came here and it is true. Thanks! We love you Gibron James! Secrets Silversands August 13, 2019 by Secrets Resorts. Please, contact us directly, to take care of your next reservation in the best way possible.Sincerely,Anahí AcostaSocial Media Coordinator. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. They will be gald to read your fantastic comments about their work. I am sure that had something to do with the fact that we were there in August, and not in the most busy season, nevertheless we appreciated the chance to enjoy most of the morning at the pool, eat lunch and return to our room to shower before heading out to the airport. They will put the images on a CD for you and you can print them when you return home from your trip. It looks like a 3 star hotel with 5 star service. We returned on our last night and he did the same - bananas foster this time! There is no walking, which is both good and bad. Im getting married there October 22nd. Our massages were the best we've had! We were treated like royalty by all. Book Secrets Silversands Riviera Cancun, Riviera Maya on Tripadvisor: See 13,199 traveller reviews, 14,073 photos, and cheap rates for Secrets Silversands Riviera Cancun, ranked #15 of 39 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Prax the PC host helped us with getting our "honeymoon" door banner, it might seem like a small thing but it did make it so much more memorable. So that you are aware, these security measures include, but are not limited to: Resort areas, inclusive of the beach, are monitored by surveillance 24/7.The private property is fenced and the resort perimeter is patrolled by security agents.The main gate is always supervised by a security agent and resort access is actively monitored.All security agents are trained in emergency protocols and procedures, as well as physical safety techniques. The food was delicious (no dinner buffet though, all sit downs, but no reservation required and we never had trouble getting a table). Although there are many, you can’t be guaranteed of getting one when you want it. My husband and I spent 10 days at SSS in August for our anniversary. I’m not sure which forum this question should be posted. - Secrets Silversands Gazebo Wedding "I was hesitant to have a destination wedding at first because I didn't think many people would travel and also felt bad… SM 12 MZ 31 Lote14-02. We look forward to have the pleasure of hosting you back in the near future. More activities during the day would be nice. The food was amazing (I gained 5 pounds) our favorite restaurants were Bordeaux and Seaside grill. On our anniversary, Nov. 14, we were having lunch, and we heard shots! There were not any handles on the exterior of the sliding doors that exit onto the patio from our room. We have visited several all -inclusive Caribean resorts and SSS ranks among the best.Highlights:This resort is only a 20 minute ride from the airport. We are also delighted to know that you have enjoyed the World Café’s buffet for breakfast and lunch.We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterize our brand and resort.Warms Regards,Anahí AcostaSocial Media Coordinator. One night, when there was an outdoor dinner, we went to Portofino. Bring it up to the quality that we know and love of the Secrets brand. It has less than 300 rooms and the world’s second largest barrier reef is located right off shore. From arriving at the front desk to our final goodbyes with some of the resorts amazing staff, we never could have asked for anything more. He told us if there was anything that we needed to contact him and he would make take care of it. Secrets Silversands Riviera Cancun: Peaceful, welcoming community based on local tourism. As members, I do expect more. Mar at the World Cafe brought a smile to our face every single time we saw her. Jose at El Patio was such an incredible waiter we went back three nights in a row. - See 13,202 traveler reviews, 13,346 candid photos, and great deals for Secrets Silversands Riviera Cancun at Tripadvisor. Phone: 1.866.GOSECRETS. I got up early every morning and went out only the patio to respond to emails from work so I would not disturb my sleeping husband. More activities during the day would be nice. The water is warm and relatively calm. As a guest at the hotel I can report that Yes a person was shot and killed yesterday ( Monday) at the south end of the Now Sapphire hotel ( where the kayaks/ boats are stored ). The Jack Nicklaus Signature Course and the Greg Norman Signature Course combine to create a … Fiesta Americana Condesa. Secrets Silversands Resort & Spa Bahía de Petempich, SM 12 Mz 31, Lote 14-02, Puerto Morelos, Benito Juárez, Quintana Roo, 77580, México. ft. of pool areas complete with swim-up suites and manicured gardens. It is hard to capture every wonderful aspect in a review, but, as I said at the outset, it is a resort that I highly recommend. Secrets Akumal Riviera Maya is the latest Secrets property to make its way to the Mexican coastline after opening its doors in November 2015. The hotel staff will only say the issue is being managed by the police. I had a 90 minute stone massage. Warm regards,Anahí AcostaSocial Media Coordinator. Dear Kimberley H,We appreciate the time that you have invested on writing an overview of your stay with Secrets Silversands. Here are my fast facts and top tips for your Secrets Akumal Riviera Maya trivia. I highly recommend USA transfers for private transportation to and from SSS. There were not any handles on the exterior of the sliding doors that exit onto the patio from our room. We were very happy that we did. I am an electrical engineer for Nissan and I live in Livonia, MI. We will be back. This wasn’t a huge deal, but if it had happened when we were dressed for dinner in nicer clothes, I would not have been happy. She will book the treatment that you want at a greatly reduced price.If you take the kitchen tour you will have opportunities to taste something at each stop on the tour. The front entrance welcome is not what it is in other hotels. But really, we were astounded at the terrible service because every single other experience we had with the service was phenomenal. Secrets Silversands Riviera Cancun: Excellent.... again - See 13 202 traveller reviews, 13,346 candid photos, and great deals for Secrets Silversands Riviera Cancun at Tripadvisor. It did put a damper on our holiday. Later, I noticed that there was a huge spot on the back of his shorts that had been bleached out. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Dylan, Mayra and Stephanie... everyone was so great! The rooms do not have them. Four times around was 3 kilometers. We visited this restaurant on the night of our anniversary. But Roger’s offer made us feel very special and valued!The shows and nightly entertainment are very good. The best part of this resort is the STAFF!!!!!! Thank you Mar. Réservez votre forfait vacances au Secrets Silversands Riviera Cancun sur Sunwing.ca et découvrez comment Mieux Voyager. Advertised on an all-inclusive basis to British holidaymakers by Virgin Holidays, the Secrets Silversands Riviera Cancun in Mexico is an adults-focussed Caribbean resort that features a range of facilities, some of which have been tailored to meet the needs of wedding parties and honeymooners. Drawbacks:I hate to even include anything negative, because the positives far outweighed the negatives here, but there were a couple of minor things that are worth mentioning.As noted in most reviews, there is a great deal of seaweed on the beach. In fact, your most recent post – Kate + Cam, Elizabeth Medina captured the Wedding and we captured the Trash the Dress – and at Secrets Maroma! Staff was wonderful! We returned on our last night and he did the same - bananas foster this time! We highly recommend doing the Preferred Members upcharge, which is essentially a VIP pass to certain things, including special concierges and a private lounge. Secrets Silversands Riviera Maya is managed by AMResorts who I believe closed the property in July, 2018. Please, contact us directly, to take care of your next reservation in the best way possible.Sincerely,Anahí AcostaSocial Media Coordinator. Secrets Capri and Secrets Huatulco are so much nicer and safer.More, Dear Pamela A,We appreciate the time that you have spent writing a review of your stay with us.The incident that occurred on November 14 was shocking to everyone and it is so unfortunate that you and your husband had to witness it. May 3, 2017 - Best Cancun Wedding Photographer in the Riviera Maya. There isn’t any charge unless you buy the photos. Taxes and fees that are shown are estimates only. more. See more ideas about Riviera maya, Cancun, Secrets silversands riviera cancun. Our massages were the best we've had! We enjoyed seeing the resort when there were few people up and about. Anahi A, Director de Relaciones Públicas at Secrets Silversands Riviera Cancun, responded to this review, Continue your visit to www.tripadvisor.com, Secrets Silversands Riviera Cancun Features. Food was good, but we both got severely sick two days apart. He was wonderful. When we requested doubles it was a bit better. The pools were lovely. The staff here are second to none. Secrets Silversands Riviera Cancun: Honeymoon - Read 13,201 reviews, view 13,346 traveller photos, and find great deals for Secrets Silversands Riviera Cancun at Tripadvisor. The room was cleaned at a consistent time each day. This was our second vacation at a Secrets resort and just booked our next vacation to Secrets Papagayo in Costa Rica.Thank you Secrets Silversands for making our Honeymoon so MEMORABLE! It was damp when he sat on it. I got bitten multiple times by mosquitoes while out there. The cleaning crew must have cleaned the chair with a solution containing bleach at some point and not rinsed it completely off. He worked very hard to get the “perfect” photos. Secrets Silversands Riviera Cancun: Gun shots on Beach - See 13,201 traveller reviews, 13,346 candid photos, and great deals for Puerto Morelos, Mexico, at Tripadvisor. It was damp when he sat on it. Our preferred concierge Pepe was wonderful! Our preferred concierge Pepe was wonderful! She will remember your name and room number after your first visit. Once I started applying bug spray the problem was taken care of.Tips:During the manager’s reception you can get great deals on spa treatments. This worked perfectly for me but if you are looking for a loud and boisterous atmosphere, this is not the resort for you. We were very pleased with the service that we received from USA transfers at a fraction of the price that we typically pay for Amstar.We absolutely love this resort. This was unlike anything we have ever done, and we loved it. We always buy cheap inflatable ones and leave them behind with other guests when we go home. Apparently, someone came from Preferred Beach area and started shooting. The restaurant staff was great! We take care to ensure our resorts have strong security measures throughout the properties and are committed to keeping our guests safe during their time with us. Places allows you to see where your friends are and share your location in the real world. As a guest at the hotel I can report that Yes a person was shot and killed yesterday ( Monday) at the south end of the Now Sapphire hotel ( where the kayaks/ boats are stored ). As members, I do expect more. He worked very hard to get the “perfect” photos. We have already booked a return trip for March. We never contacted him because we did not have any need (can’t imagine what anyone could need beyond what they provide here). shoes) and showed us where everything was located. I am sure it was from sitting on the chair. The preferred lounge is a great place to pick up pastry and coffee in the morning if you do not plan to eat breakfast, or for a snack/drink in the late afternoon. The selection of prepared food is vast and slightly different from day to day. This is a great resort to relax. Teresa who makes omelettes in the morning was also amazing. Perfectly situated along the Yucatan Peninsula and a mere 12 miles south of Cancun International Airport, Secrets Silversands is a perfect seaside escape. Browse Places. But it didn’t matter to us as the pool sides are very nice and relaxing. We are glad to know that you have found the views that characterize every suite of our resort as breathtaking. We enjoyed seeing the resort when there were few people up and about. There is also coral on the edge of the water, which makes entering the ocean without water shoes very challenging. The sun is intense and plentiful. Take Advantage of Unlimited Connectivity at Secrets Resorts! So, I was delighted to take a look around to see it for myself. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, Anahi A, Public Relations Manager at Secrets Silversands Riviera Cancun, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. 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