Probably 80% of your job is keeping a smile on your face even though you’re internally screaming. You understand if the customer needs to quickly pick up one item and is merely running late. Have you ever walked into a shop and had to jump up and down, or stand on a soap box … No one needs to reciprocate flirting if they’re not interested, so stand your ground if you’re faced with an overly friendly customer! I eyed him spitting in the food of a particularly unruly drive-through customer. UPDATE: Since writing this post I’ve successfully pivoted from hospitality into a career in freelancing. One of our regulars just leaned and whispered "I miss you" in my ear. At least you're aware of how over priced and consumer-targeted most holidays are. You wish customers might be more considerate that you want to leave work on time because it’s not like you’re getting paid anymore to stay behind only to babysit them as they so rudely shop. Spending 50mins on a call, getting on with the customer really well and then not getting the sale. The customer will usually insist it must be some mistake with the interact machine, but after several attempts at trying, you have to tell them you believe their card is the problem. But it’s a different story when the customer is being annoying, insulting, or even abusive. But, now that you work in customer service, you’ve never hated a time of the year as much as the holiday season. You’ve sworn that if you’re ever the manager of a store, you’ll pay your employees three time the amount you're paid now. Like any other employment opportunity, there are a few side effects you should be mindful of. Whether you compare one customer to another customer, your mother, colleague, husband or best friend, by saying he is similar to others is a form of dismissing his concern, idea or question. or they don’t have the product you wanted in stock, are no reasons to be rude to an employee. Sometimes, customers go through quite an ordeal when dealing with customer service. Your manager probably enforces a “the customer is always right” approach no matter the issue and you probably hate it. The people who have worked customer service jobs will do well even under pressure. How about just getting the things that need to be done in your personal life during the day when you should be wide awake but are instead exhausted from working a late shift? Impatient people are the worst. Here are five awful things I've seen while working in fast food restaurants. Employees rarely have the power to change or bend store policies, alter prices, or order new stock. Customers who don't listen to you. You only hope they ask for your manager so they can tell the rude customer off and you can watch it all unfold in the background. Hey, can you tell me the time? You sometimes feel sad that you don’t enjoy the holiday seasons as much as you used to. Whether they misread the price tag of a product or don’t understand the small print of your return policy, whenever a customer is unhappy, it generally has to do with a miscommunication or error on their end. While it does come with various benefits, like working in a sociable and often fast paced environment, it also comes with a lot of downsides. I know what we stock. That’s why you hate having to deliver the awkward news to customers and deal with the proceeding a moment of silence as they think of another way to pay. I've worked at many clothing stores over the years, so let me just emphasize this: if what you're looking for is not on the sales floor, then there's about a 5 percent chance that it's in the back. There are many situations where our natural instincts result in the wrong customer service move. Kiarrra. You have to constantly remain professional and courteous regardless of who you are dealing with, as well as represent your company to the best of your ability. But sometimes customers will become defensive and act upset towards you like it’s somehow your fault. Jobs in customer service may help you develop many qualities such as patience and professionalism. Shoplifting is a serious and damaging crime, so it makes you furious that so many people get away with it on a regular basis. We see it all the time on some social media posts which go viral. Not everyone you encounter in customer service is rude or crabby. #retailproblems, — Retail Problems (@myretailproblem) June 24, 2015, Our "motivational poster" for the door to the sales floor #retailproblems #Christmas pic.twitter.com/9ZMk7dkMJ1, — Cee WEAR A MASK Nobi (@obiwanceenobi) December 18, 2014, What i feel like doing to a customer when they come in 2 minutes before closing pic.twitter.com/NlGTupblsd, — Ugly Dude (@Yes_Dee_Yes) November 5, 2016. 12 Worst Things to Say to Angry Customers. To keep your job, you most likely have to remain calm and collected when speaking with them-not yelling and telling them off like you so desperately want to. No matter what holiday is approaching, special events that are going on, or the changing of seasons-it always brings in the kookiest (and angriest) of customers. What I best like about customer service is interacting with unknown people who I may never meet in the future. From your personal experience working in customer service, you can definitely confirm that customers are not always right. Being in customer service, your response is usually a fake smile and a less-than-genuine apology about how long the wait time was. Nothing. For whatever reason, there are some customers who think yelling and acting rude are going to help make things go their way. Even if your manager gets involved, they most likely will still be somewhat polite towards the customer, regardless of how awful they may have been speaking to you. ECG not working and worst customer service... can anyone help? pic.twitter.com/1CYZKoHq9d, "Sorry we've never stocked that""I bought it here last week though so you did have it"No you didnt. If you don’t know the answer, then make an effort to find out. 1. Most children tend to be destructive, loud, and just downright annoying when they have to go shopping. Everything is black and white. The 5 Worst Things For Introverts About Working in Food Service by Kayla Mueller Much has been said about the types of jobs that are terrible for introverts , and I think we can all agree that retail and customer service are among the worst. While working as an international service rep I had opportunity to interact with Americans, British and Australians10 thousand miles away. Shutterstock. Everywhere I go, employees treat me like trash!" You often finish your shifts tired, overwhelmed, and maybe a bit angry that so many douche bags can exist in the world. My book Out of Office: Ditch the 9-5 and Be Your Own Boss is an Amazon bestseller and the perfect guide for anyone who craves a more flexible work life. Keep up the good work! When 86% of customers quit doing business with a company due to a bad experience, it means that businesses must approach every support interaction as an opportunity to acquire, retain, or upsell.. Good customer service is a revenue generator. This is the ugliest part of customer service. We got curious about who consumers think are the absolute worst, and found some answers. Facebook. The 5 Worst Things You See While Working in Fast Food. If customers don’t like what they’ve heard or how they were treated during a conversation, almost 60% will try another brand looking for a … They will always blame you for the hold up, and your chances of receiving a tip plummet to almost zero whether it was your fault or not. If anything is clear, it’s that it's not easy to work in customer service. 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