Over the... 2. Learn to work in stressful jobs: Speaking of being nice, from the minute a customer walks in to the minute they leave it is crucial... 3. And, certainly, do your best to get back to the customer within the promised time frame. For when you need severe style direction! I believe, when dealing with complaints and claims, it’s human nature to try first of all to find out what lies at the bottom of it all. Hot chocolate is probably the staple drink during the holiday season. I’m sure, it’s equally unacceptable to text while driving and browse the web while talking on the phone. It teaches you to be polite, assertive, and most of all to treat everyone with respect. What can you learn from working a customer service job? However, more companies have started to recognize just how critical it can be. Will AI Take Humans out of Customer Service in The Near Future? But the most interesting people that come in are those you have never met. googletag.enableServices() Good customer service takes team work. For me, it’s just the opposite. For me, it all started with realizing that Thank you too is one of the magic phrases that make a huge difference in customer service.  I used to mechanically respond You’re welcome for years but at some point my manager took time to get it across to me. googletag.cmd.push(function() { To piggyback on a well-known truism, working in customer service is like a box of chocolates: You never know what you’re going to get. It feels like Christmas snuck up on everyone, especially if you have been using Winter Break to sleep in and not worry about your day to day routine (totally not talking from experience). Songs About Being 17Grey's Anatomy QuotesVine Quotes4 Leaf CloverSelf Respect, 1. ), this year people are looking to spread their dollar in more ways than one. In other words, you have a choice of doing merely what is expected of you or trying to excel it. It's time to start thinking about Christmas and with many of us spending time indoors over this festive period, it's the ideal time to be a gamer! If you are not constantly on the lookout for opportunities to improve your customer service, then your relationships will stagnate. I don’t mean to find out where the blame lies, rather to understand what went wrong, when and why, and how it can be avoided in the future. Everyone learns a thing or two from working a new job, but I think that customer service jobs provide you with life lessons that simply can't be learned any other way. In case you do not manage to resolve it on the spot and have to follow up with them later, it’s a common good practice to let the customer know when exactly they can expect to hear back from you. For customer service jobs, the ability to multitask is highly desirable as it allows employees to embrace a wide range of tasks and duties. Learning how to do this requires confidence and leadership, and future employers will immediately notice. The customer service industry requires employees to have a number of soft—or interpersonal—skills. Would you like to share your best customer service stories with our blog readers? Jennifer Kustanovich, SUNY Stony Brook5. Learn to handle rude customers: Do you share the same view? Yet, don’t fall into the trap. They always ask too many questions, want too many discounts, and are generally a pain. Another thing I learned in customer service is the absolute importance of maintaining kind, but stern eye contact. But one thing you learn as a customer service worker is that you leave all your problems at the door. Some of them can be pretty versatile, while others can be pretty specific - it all depends on you, your family, and your holiday shenanigans. Direct customer service, which entails employees interacting with customers face-to-face or through a means of electronic communication, should be learned by every associate. In the world of social media, there are so many ways to find and explore your personal style. In a complete customer service consulting initiative, I will work with a client to create a “language lexicon” spelling these out. The only thing I like to say is when you apologize don’t use the generic phrase “I apologize for that”. Regardless, it's dealer's choice and whatever you do choose, have fun with it! Style is something that comes from within, not off of a clothing rack. Let me know in the comments below! If you work in any form of customer servicing then, you know the deal. Practice active listening. It can be an old friend, a family member, or an enemy. These gifts spread joy in more ways than one! It’s probably not your fault.. You learn to cope with challenges and recover at a faster pace. With the holiday season upon us (finally! Learn more about writing for B2C. I would say that a large reason the people who tend to get fast food do so is because they lack the time for other slightly more complicated meals. The holiday season, from Halloween to New Year's, provides us with a large array of puns and clever captions to choose from each time we upload something to the TL. In many situations throughout my career in customer service I realized that besides just doing my job “correctly” (in accordance with internal rules, scripts and policies) I can also do something extra to achieve a better result and handle the situation in a more effective manner. I have worked at my local sports center for the past five years and definitely have had my fair share of interesting customer interaction What I’ve Learned From Working in Customer Service | Her Campus People like being remembered. I've been a Taylor Swift fan since second grade, and I discovered my passion for the enneagram a few years ago. While gaining in experience, service-industry employees get aware of the professional challenges related to multitasking and know how to handle them correctly. Be friendly and engaging Keep the customer informed. To spruce up the proclaimed MVP of winter drinks, here are 20 hot cocoa bars you need to try this winter. I think a sincere “I’m sorry for………..” is much more effective. 12 Lessons I Learned From Working A Customer Service Job 1. Follow. Thank you for letting me add my two cents. }); Strong Communication Skills. You know how nasty, rude, messy and unappreciative people can be. There are millions of smart people out there who really enjoy their jobs and love being helpful. Are there any other things you would like to add to my list of valuable customer service lessons? Stick to the qualities that […] 2020 has been a rollercoaster ride of a year, with each month throwing us all in for a new loop. 2. Working in customer service can be a formative experience that exposes you to people from all walks of life with all different kinds of backgrounds. So naturally customer service has always been a struggle for me. Like the old adage says, as you give, you receive. Okay with being managed. If you experience exhaustion or feel a lack of enthusiasm and motivation in relation to your job duties, then it’s about time for you to get some rest and refresh yourself. The primary objective of customer service is to be the customer's champion. Customer Service Cheat Sheet for Live Chat Operators with Examples of Responses, Social Media Role for Customer Service [Infographic], The 10 Commandments of a Customer Service Religion, How to Prepare for Customer Service Emergencies, 10 Do’s and Don’ts of Excellent Customer Service, 8 Tips How to Take the Most out of Live Chat, 5 Tips to Keep Customer Satisfaction High During Holiday Rush, 10 Shopify Apps for Better Customer Experience, Live Chat Features that Enhance Agents’ Performance, 4 Tips to Encourage your Remote Customer Service Employees, Customer Service Cheat Sheet for Live Chat Operators, 10 Skills for Being Awesome at Customer Service, The Future of Customer Experience: Top 10 Trends for 2018 and Beyond (Infographic), 12 Major Reasons to Integrate Live Chat into Your Business (Infographic). 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