We tested HP's tech support by going undercover and asking questions to agents across its channels. Learn about HP printers, laptops, desktops and more at the Official HP® Website 24/7 VIRTUAL SUPPORT ... 24/7 VIRTUAL SUPPORT. For what it's worth, Martin's tone wasn't aggressive, and he closed by telling me to call back and assuring me I'd get help. HP product support Out-of-warranty Service and extended warranties Product troubleshooting Download drivers Support forums Product manuals Register an HP product Replacement parts Register your HP Care Pack. With an edge-to-core intelligent data platform, you can ingest data from disparate sources at scale and use machine learning to surface and act on previously hidden insights. If you experience errors during this time, please try again later. Welcome to the HP Support Community, a place where you can find great tips and helpful solutions from other HP product users. To find your product support page, go to the Support & Drivers section of hp.com. Once the application found my specific model, I was sent to a product page with information about my laptop along with pertinent updates and hardware diagnostics tests. He explained that I could pay $90 to extend my warranty for two additional years and that it would cover accidental damage as well. At HP, we are dedicated to providing you with the best customer experience. Mukhtar was going to extend my warranty right then and there, but I told him I didn't have my card info on me. Need support? Get assistance for: drivers, software downloads, software updates, patches, find authorized support roviders, replacement parts, product registration, hp training and education, service centers, forums … Directory of HP support and additional resource information. The response from Akshay included the correct link to the Edge browser and assurance that I could reach out if I got stuck. My first call to HP's chat support, made on a Thursday at 2:41 p.m., was, in a word, stressful. Martin did his job just fine. When I told him I would be, he abruptly asked "Anything else apart from this?" When you call HP for support, you’ll get one of our experts, like Chien. We asked HP a simple Windows 10-related query: How do I download the new Surface browser? We went undercover to test HP's tech support. I was surprised when he explained that if my computer isn't sent in for repairs before the warranty expires, I could claim the money as a rebate at the end of the period. For the record, the options included a manufacturer defective parts warranty like the one that comes with any unit for $79 a year and software support for a one-time $25 fee, then $14.99 a month. HP Customer Support - Retired Products . Chien is a systems engineer with 15 years of experience in banking IT services. However, call agents weren't always helpful and the Virtual Assistant can be a nuisance. You have to go through the Virtual Agent to get to HP's proper webchat — the one with a human on the other end. then thanked me and left. Get instant access to breaking news, the hottest reviews, great deals and helpful tips. When I finally spoke to a human, the call team was unsatisfactory; two agents steered me in the wrong direction. HP's tech support is hit-or-miss. Products Support Inc. Products Support, Inc. is a full service manufacturing facility known throughout the Aerospace, Defense, Military, and Commercial industries as a partner that can be counted on for superior products and services. HP Premium PCs. The social media support was a notable standout, and it took just 3 minutes to get an answer on Twitter. When the dust settled, HP delivered great support on social media and its website is a useful tool when it works. Go. I started my search by using the nifty "Let HP detect your product" tool. © I asked the agent how I could reduce the background noise of my microphone during conference calls. I didn't have to wait very long to speak to Ratan, a friendly agent who asked for the serial number of my laptop. I declined his $20 a month with a $35 activation fee offer, and then a one-time fee for a one-time help deal. My elation from waiting no more than 2 minutes for Coman to answer was quickly tempered when she told me that only the SmartFriend department could help me download the new Edge browser. Thank you for participating in the HP Community Forum. The customer-support team is available between 8 a.m. and noon during the weekday and 9 a.m. to 9 p.m. on the weekend. Jivan sent me detailed instructions on how to access the Windows 10 Sound settings to change the microphone sound levels and disable the sound effects options. Also, order software drivers and recovery disks, check status on orders for drivers and disks, and find product … The next-generation Hewlett Packard Enterprise support portal for business, enterprise, and IT users. Contact official HPE sales and support resources. HP Inc and HPE are separate companies. By following a few quick steps to register, you can experience quicker service and more efficient support. Search the knowledge base, download drivers and patches, submit tickets and … Unfortunately, HP failed to bounce back from a lackluster showing in 2019. Phone support. My question about how to reduce background noise picked up by my mic was adequately resolved, if not entirely. HP also offers Care Packs for extended hardware support and HP SmartFriend for 24/7 out-of-warranty hardware and software support (phone and chat) for $15 a month. HP product support Out-of-warranty Service and extended warranties Product troubleshooting Download drivers Support forums Product manuals Register an HP product Replacement parts Register your HP … Accelerate and enrich decision-making while advancing real time action and automation in the physical world. HP PartSurfer provides fast, easy access to service parts information for a wide range of HP and Compaq products. Go ahead and search our community for answers. Future US, Inc. 11 West 42nd Street, 15th Floor, Laptop Mag is part of Future US Inc, an international media group and leading digital publisher. If you want to try solving problems without any human help, HP's support site is the best place to start. Martin wasn't thrilled about my reluctance and pushed harder. General questions and office locations. Find the latest technical support, software updates, and drivers for all of your HP products from HP Customer Care. Contact Support. You can reach HP's phone support by dialing 888-698-3762, or by calling the direct line for each product line: Envy (1-800-836-3963), Spectre (1-888-817-4633), OMEN (1-866-724-8628) and HP Elite (1-866-852-4865). HP will not support for this product). New York, By the time I hung up, I had wasted 10 minutes and 38 seconds. His instinct was to take remote access to my laptop. The persistent agent then told me to call my fiancé and confirm right there on the spot. Things didn't get much better in the second call I made at 6:03 p.m. on a Friday. If a laptop can be easily opened, HP won't void your warranty for upgrading the RAM or storage. Product Support Software & Drivers Warranty Check Enhanced Support Services Education and Training Product Return and Recycling OEM Solutions. Sorry, HP, I'm not falling for that one — sending a tweet is so much cheaper. [Update: All gone], The best cheap gaming laptop deals in Find support contact options like chat, phone or email for your HP Products, HP fraudulent caller alert - protect yourself from scams, Learn what to do if you are contacted by fraudulent callers posing as HP representatives.This could be a scam; do not provide any personal information.View article. Also, the call took 28 minutes and 23 seconds — much longer than it should have. Products Support Inc. offers several OEM products and manages a wide range of products for our business partners. Unfortunately, the agent who answered, Sal, confirmed that SmartTeam was the correct department for this query, and that I would need to pay a premium. Every HP consumer laptop comes with a one-year warranty on parts and labor with 90 days of software support. Need help with a product you own? Still, I could have gone without that extra pressure. » Product Support & Troubleshooting » Download Software & Drivers : Q. 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